Collection! Manila Airport Transfer FAQ!

Transfer related:

Q: How can I prepare for nucleic acid testing in advance when I transfer to a third country via the Philippines?

A: Under normal circumstances, please prepare nucleic acid tests according to the departure time of the first flight and the requirements of the destination. Please go to the airport transfer counter when transferring between Manila terminals. If you need to enter Manila and check in again. Please prepare nucleic acid test report according to Manila segment departure time.

Q: Do you need to prepare a Philippine visa for flights in different terminals before and after connecting in Manila?

A: International transit passengers carried by Philippine Airlines will be assisted by airport transit counter staff upon arrival in Manila. If you do not need to enter the country for sightseeing and rest, you do not need to apply for an additional Philippine visa. If you take a Philippine Airlines flight to Manila and hold a non-Philippine Airlines subsequent ticket and need to transfer in Manila, please be sure to apply for a Philippine visa in advance.

Q: Do I need to check my luggage again for a transfer in Manila?

A: If your later Philippine Airlines flight is connecting on the same day or connecting before 4: 00 a.m. the next day, the ticket counter at the place of origin will handle your luggage directly to your destination. In other cases, you need to pick up your luggage in Manila and handle it again or with the assistance of the airport transfer counter. If you take a Philippine Airlines flight to a domestic destination in the Philippines via Manila, or to the United States or Australia, even if the ticket counter at the place of origin has already handled the luggage direct registration formalities for you, you still need to contact the staff at the transfer counter during the transfer in Manila to assist in the luggage clearance and security check procedures.

Luggage related:

Q: My ticket shows a checked baggage allowance of 25KG. How many pieces of checked baggage can I bring?

A: The total weight of checked baggage is not more than 25kg, there is no limit to the number of pieces of baggage.

Q: I have purchased a Philippine Airlines ticket, can I purchase an additional checked baggage allowance?

A: You can purchase extra luggage in advance through the Philippine Airlines website or the China customer service hotline 400-100-2752, or purchase it on the spot at the airport ticket counter.

Customer assistance:

Q: I have purchased a Philippine Airlines ticket, how can I get manual customer service assistance?

A: If you purchase your ticket through a ticketing agent, please contact the ticket buyer for ticketing assistance.

If you buy a ticket on the official website of the Philippines or the official WeChat, please contact our customer service hotline in China at 400-100-2752 (09: 00-18: 00)

Q: I have purchased a Philippine Airlines ticket, can I choose a seat in advance?

A: You can pre-select seats through the Philippine Airlines website or app when handling online check-in, or call the China customer service hotline 400-100-2752 to pre-select seats in special areas.