The Latest News of Philippine Return Flights: Notice of Philippine Airlines on Adjustments to Operation and Management

Notice of Philippine Airlines on Adjustments to Operation and Management

Since the outbreak, most airlines have been in a very difficult period, with all fixed expenses unchanged, but the flight implementation rate is only about 10% of that before the outbreak. Our company is also seeking to survive in difficulties. Any flight is very valuable to us. Our company has also contributed its strength and social responsibility in the transportation of materials and personnel between China and the Philippines.

In response to the notice issued by the Philippine Embassy on November 24 to rectify the operation and management of the airline to China, our company attaches great importance to it, and according to the actual situation of the Philippine Airlines, we have made the following adjustments to the operation and management of the Manila-Tianjin route:

1. reduce fares and other fees

According to the flight range, flight time, operating cost, frequency of flights, empty seat rate and circuit breaker risk, our company sets the highest fare for economy class to 25000 yuan (RMB, including tax, the same below), the highest fare for super economy class to 28000 yuan, and the highest fare for business class to 30000 yuan, and the above fare will be implemented from the flight on December 8. In the future, our company will effectively control the fare according to the requirements of the embassy to prevent abnormal fluctuations. In addition, our company will further reduce the cost of testing and hotel isolation.

2. Strengthen Supervision of Ticket Sales Channels

Our company will strictly restrict all levels of intermediary agents to regulate ticket sales, to prevent the level of price increases, all prices unified sales. If there is a price increase, the corresponding agency qualification will be directly canceled and the corresponding fine will be imposed. In order to prevent bad agents from hoarding tickets and causing high-priced tickets, our company prohibits substitution.

3. do a good job in testing

Our company has been maintaining close communication and cooperation with designated testing agencies and volunteers of the Chinese Society Anti-Epidemic Committee, strictly implementing domestic technical standards, and adopting the same testing equipment and reagents as in China to ensure testing quality. Strictly implement the requirements of the embassy and the Anti-Epidemic Committee, do strict supervision, non-intervention, triple test comparison, ensure accurate and reliable test data, and strive to ensure zero flight input. If passengers question the test results, our company will feedback them to the corresponding designated testing agencies as soon as possible, and cooperate with the designated testing agencies to make reasonable responses to passengers' doubts.

4. Strengthen Guidance on Passengers Applying for Nucleic Acid Codes

Our company provides complete nucleic acid code operation guidance to passengers who meet the flight conditions, realizing "special group management". Special personnel are responsible for all passengers to guide the operation, improving the operation efficiency, arranging Chinese customer service to ask and answer questions to assist passengers to prepare materials and upload them for review as required, reducing the rework rate, saving the application time of passengers to the greatest extent, and ensuring all eligible passengers to complete the nucleic acid code application of the health code applet and obtain.

5. to make arrangements for returning and changing positive passengers

Passengers are unable to board the plane due to positive pre-departure test results (including those identified as close contacts with positive passengers). Our company implements full refund, I .e. "double check and double refund". For all passengers who meet the requirements, check the ticket information for the second time to ensure that passengers board the plane, and arrange special buses to be sent to the airport to avoid unnecessary infection and ensure the safety of passengers. For those who do not meet the flight requirements, check twice and cancel their ticket orders to avoid going to the airport by mistake. Check and confirm the refund amount according to the positive report before departure, and the ticket payment will be refunded within 1-3 working days.

6. Philippine Airlines Complaint Reporting Channel

In order to properly handle passenger complaints, closely follow up public opinions and opinions from all sides, respond to passengers' reasonable concerns in a timely manner, standardize ticket sales behavior of air ticket agents, and deal with all kinds of disputes more effectively, our company's complaint reporting method is hereby announced.

Philippine Airlines official complaint telephone number: 00632-88558888 (English, working hours: 9:00am-6:00pm)

Philippine Airlines Complaint Mailbox: prairline@163.com (Chinese)

Philippine Airlines Complains WeChat: PRAIRLINE (Chinese)

Our company solemnly promises as above and welcomes everyone's supervision.

Philippine Airlines

26 November 2021